Return & Refund Policy

Last updated: 26/06/2026

At Vexo Performance, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

1. Right to Cancel

If you are a customer located in the European Union, you have the right to cancel your purchase and return your order within 14 days of receiving it, without providing any reason.

To exercise this right, please contact us at vexoperformance10@gmail.com before the 14-day period expires.

2. Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be returned in its original packaging whenever possible.
• Include all accessories, manuals, and any promotional items received with the order.
• Be accompanied by proof of purchase or the order number.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Gift cards.
• Personal care or hygiene products that have been opened or used.
• Items damaged due to misuse or improper handling by the customer.

4. Return Process

To start a return:

1. Contact us at vexoperformance10@gmail.com.
2. Include your order number and the reason for the return.
3. We will provide return instructions.
4. Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless required by applicable law.

6. Refunds

Once your return has been received and approved, your refund will be processed to the original payment method used for the purchase.

Please allow up to 14 business days for the refund to be completed, depending on your payment provider or financial institution.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at vexoperformance10@gmail.com and include photos of the issue.

If the claim is approved, we will provide a replacement or a full refund at no additional cost.

8. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: Vexo Performance
Email: vexoperformance10@gmail.com