Política de frete

Shipping Policy

Last updated: 26/06/2026

Thank you for shopping with VexoPerformance. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times vary depending on your location:

Domestic: 3–7 business days
Europe: 5–10 business days
International: 7–20 business days

Please note that these delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, if tracking is available.

Please allow up to 48 hours for tracking information to become active.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to weather conditions, customs inspections, carrier issues, or other circumstances beyond our control.

If your order appears to be lost, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.